Terms & Conditions

Terms And Conditions

These Terms and Conditions govern the use of the services offered by Ezzi Traders Limited (“EZZI”) on the EZZI website (the “Website”). Please read these Terms and Conditions and the Privacy Policy (the “Privacy Policy”) carefully before using EZZI’s services or its website.

Your use of EZZI’s services or its website constitutes your acceptance of and agreement to all of the terms and conditions in these Terms and Conditions and the Privacy Policy.

Use Of Website

By using EZZI’s website, we grant you a non-transferable and revocable license to use the website, under the Terms and Conditions described, for the purpose of shopping for items sold on the website. Any breach of these Terms and Conditions shall result in the immediate revocation of the license granted to use the website without notice to you.

Some services and features on the website may require registration or subscription. Should you choose to register or subscribe for such services or features, you agree to provide accurate and current information about yourself, and to promptly update such information if there are any changes.

User Account

You are the sole authorised user of any account you create with EZZI and are entirely responsible for all activities that occur under such account.

You are responsible for maintaining the confidentiality of any account name you create as well as any password associated with such account. You agree to immediately notify us of any suspected or actual unauthorised use of your account and/or password.

By providing your contact information such as phone number and email address, you agree to receive information including but not limited to availability of items in your order, status of your order, promotions, other information that EZZI may deem fit to send you.  At any point, you may request us to discontinue sending you such information.

You must inform us immediately of any changes to the information that you provided when registering by updating your personal details.

If EZZI believes that there is likely to be a breach of security or misuse of the EZZI website, we may require you to change your password or we may suspend your account.

Within reason, EZZI may suspend or cancel your account for a variety of reasons including but not limited to breach of your obligations under these Terms and Conditions.

EZZI shall not be responsible or liable in any way for any loss or damage of any kind incurred as a result of, or in connection with, your failure to comply with these Terms and Conditions.

User Submissions

EZZI does not endorse submissions made on its website and EZZI disclaims any liability in connection with any submission. You accept that by accessing EZZI’s website you may be exposed to submissions that may be offensive, inaccurate or distasteful, and you hereby waive any legal rights or claims you may have against EZZI in relation to this.

Website Content and Pricing

While care is taken to ensure the content published by EZZI on its website, including but not limited to product images, product names, product descriptions, product functionalities, product uses, product ingredients and prices, is accurate and complete, errors may occur and you hereby agree that EZZI will not be liable in any way for such content.

Though content may be the same, depending on item version (e.g., books), images on the site may differ slightly from actual item. Also, prices of items that need to be weighed (e.g., ALL the products) may be guide prices or approximated to enable you make a buying decision. However, you will only be billed for the actual weight purchased. Actual price of weighed items will be fully visible to you upon checkout & delivery.

In line with this, EZZI reserves the right to refuse or cancel any order if the order contains item(s) that are mispriced or contain incorrect, inaccurate or incomplete content.

Order Acceptance and Cancellation

EZZI reserves the sole right to determine which orders to accept and process as well as the right to cancel any order at its own discretion. However, EZZI will ensure that the cancellation of any order is communicated in an appropriate time and manner.

Third Party Websites

EZZI may provide web links to websites owned or operated by third parties. EZZI does not endorse the content or any products or services available on such websites and is not responsible for such content. Your connection to any other websites from the EZZI website is at your own risk.

Use Of Material

Unless otherwise stated, all rights to all materials, content, layout, images, text and design of this website are proprietary to Ezzi Traders Limited. Users of this website may browse the website and may download material displayed on the website for non-commercial, lawful, personal use only, provided all copyright and other proprietary notices contained on the material so downloaded are retained and such information is not modified, copied or posted on any networked computer or broadcast in any media. All other copying, reproduction, posting on any other website, republication, downloading, uploading, encoding, modification, translation, public performance or display, distribution or transmission of any portion of this website, or the making of any derivative works from this Website, is prohibited without the express permission of Ezzi Traders Limited.

Trademarks And Copyrights

This website is owned, controlled and operated by Ezzi Traders Limited. All material on this website, including images, illustrations, are protected by copyrights, trademarks, and other intellectual property rights that are owned and controlled by us or by other parties that have licensed their material to us or provided us permission to use such material.

The material on the EZZI website may be used by you for personal, non-commercial purposes. You must not copy, reproduce, republish, upload, post, transmit or distribute such material in any way, including by e-mail or other electronic means and whether directly or indirectly and you must not assist any other person to do so. Without the prior written consent of EZZI, modification of the materials, use of the materials on any other web site or networked computer environment or use of the materials for any purpose other than personal, non-commercial use is a violation of the copyrights, trademarks and other proprietary rights, and is prohibited.

Territorial Use

EZZI offers no guarantee that items on the EZZI website are appropriate or available for use in locations outside Kenya, and accessing the EZZI website from territories where its contents are illegal or unlawful is prohibited and done at the user’s risk. Ultimately, the user is responsible for ensuring that accessing or using the EZZI website is done in accordance with applicable local laws.

Applicable Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of Kenya and any disputes will be decided by Kenyan courts.

Limitation Of Liability

You agree that EZZI shall not be liable for any direct, indirect, incidental, special or consequential damages resulting from or in connection to use of EZZI’s services or website. In no event shall EZZI’s total liability to you exceed the amount paid by you to EZZI.

Indemnity

You hereby indemnify and hold harmless EZZI, its owners, licensees, affiliates, subsidiaries and their respective officers, directors, agents, and employees, against any losses, claims, actions, costs, damages, penalties, fines and expenses including reasonable attorneys’ fees, made by any third party or penalty imposed due to or arising out of your breach of these Terms and Conditions, Privacy Policy and other Policies, or your violation of any law, rules or regulations or the rights of a third party.

Termination

At EZZI’s discretion and without prior notice to you, EZZI may suspend or terminate your access to the EZZI website.

Upon any termination of your access to the website, you shall immediately cease all access to and use of the EZZI website and we shall, in addition to any other legal or equitable remedies, immediately revoke all password(s) and account identification issued to you and deny your access to and use of the website in whole or in part.

If you are dissatisfied with the website or with any terms, conditions, rules, policies, guidelines, or practices of EZZI in operating the website, your sole and exclusive remedy is to discontinue using the website.

Communicating With You During Order Processing

While processing your order, we may need to contact you to discuss availability of some of your items and any replacements we may want to suggest to you. At checkout, we ask customers their preferred means of us communicating with them (phone call or SMS/email). Whichever medium you select, we request you to have access to it so you can respond in a timely manner so as to allow us process and deliver your order within your preferred delivery window. Customers who are late in responding may have their delivery rescheduled in order not to delay delivery of other customer orders.

Access To Your Delivery Location

We always endeavour to deliver your order directly to your doorstep, however if access to your location is limited due to a dilapidated road, flooding, road blocks, civil unrest or any other encumbrances, then we will require you to notify us in advance and also to meet the delivery driver at a convenient and more accessible location. Failure to notify us of any such issues may result in a delay and/or rescheduling of your delivery or a cancellation of your order.

Cancellations

When we receive customer orders, we begin processing them as soon as possible. Our retail store has a no-return policy so, we in turn, are unable to accept any items customers purchase from us. Thus, once an order has been placed and paid for, EZZI is unable to accept a cancellation of the order. Neither is EZZI able to process a refund. This, however, does not affect customers’ rights to a refund in the event that an ordered item is unavailable.

Returns

If we deliver an incorrect or damaged item (damage that has been caused by us), we will happily replace the item at no additional cost to you. For us to replace such items, customers will need to notify the delivery driver of their observation at the point of delivery. Once customers have taken delivery of their order and signed confirming this, they take ownership of the items and EZZI will be unable to accept any returns. For this reason, we ask customers to carefully check and confirm the accuracy of their order with the delivery driver before acknowledging receipt by signing. EZZI will not accept returns for items that have no material damage to them. Products that are materially intact but whose packaging may have scratches, peels, tearing, dents, discolouration, rust, or any other aesthetic impairment that does not affect the taste, functionality or integrity of the actual product may not be accepted by EZZI as a return.

Refunds

If an item you ordered is unavailable, we will continue to check for the item until it is back in stock. If, after our checks, the item remains out of stock, any credit due to you will be added to your EZZI. We do not process refunds to bank accounts.

Treatment Of Our Employees

EZZI employees always strive to please customers and often go to extra lengths to ensure customers are fully satisfied with the service. We expect that our customers will accord the same courtesy and respect to all our employees they may engage with via email, over the phone or in person. Our employees mean a lot to us and without them, we will not be able to provide the level of service we offer our customers. So, while we will be patient with customers, we will not tolerate any written, verbal or physical abuse to our employees by anyone. Any breach of this by a customer may result in our refusal to fulfill the customer’s order. In such an instance, if the items in the customer’s order have already been picked and paid for, we may decide not to deliver to the customer’s location and instead require the customer to pick up the order at a location of our choosing. EZZI reserves the right to report any incidence of abuse to the appropriate law enforcement authorities.d to refunds and returns.