Legal

Privacy Policy

Last updated: 15 May 2026

At Ezzi Traders Limited, we are committed to protecting your personal information. This policy explains what data we collect, how we use it, and your rights.

1. Information We Collect

We collect the following when you use our website: • Account Information: Name, email address, and password when you register. • Order Information: Delivery address, phone number, and order details when you place an order. • Payment Information: We do not store your M-Pesa PIN. Transactions are processed by Safaricom and we only receive a transaction reference number. • Usage Data: Pages visited and general browsing behaviour for analytics purposes.

2. How We Use Your Information

We use your personal information to: • Process and fulfil your orders • Send order confirmations and delivery updates via SMS • Respond to your enquiries and customer service requests • Improve our website and services • Send promotional communications (only if you have consented) • Comply with legal obligations under Kenyan law

3. Data Sharing

We do not sell or rent your personal information to third parties. We may share your information with: • Delivery partners who need your name, phone, and address to fulfil delivery • Safaricom for payment processing via M-Pesa • Our technology service providers (hosting, email) under strict data processing agreements • Regulatory authorities if required by Kenyan law

4. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or destruction. All data is stored on secure servers. Passwords are hashed and never stored in plain text. However, no internet transmission is 100% secure and we cannot guarantee absolute security.

5. Cookies

Our website uses cookies to maintain your session, remember your cart, and understand how visitors use our site. By using our website, you consent to our use of cookies. You can disable cookies in your browser settings, but this may affect website functionality such as keeping items in your cart.

6. Your Rights

Under Kenyan data protection law, you have the right to: • Access the personal information we hold about you • Correct inaccurate or incomplete information • Request deletion of your personal information • Withdraw consent for marketing communications at any time • Lodge a complaint with the Office of the Data Protection Commissioner of Kenya To exercise any of these rights, contact us at info@ezzitraders.co.ke.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. Order records are retained for 7 years for accounting and legal purposes. You may request account deletion at any time by contacting us.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to read their privacy policies before providing any personal information.

9. Children's Privacy

Our website is not directed at children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or by displaying a notice on our website. Continued use of our website after changes are published constitutes acceptance of the revised policy.

11. Contact Us

For any privacy-related questions or requests, contact us at: Ezzi Traders Limited Industrial Area, Mombasa Road, Mombasa, Kenya Email: info@ezzitraders.co.ke Phone: +254 700 000 000

Questions about how we handle your data?